Terms & Conditions

Move Right Terms & Conditions

Please read before booking. Once booking is processed you are bound by these T’s & C’s which protect
you the customer & us the remover.

Move Right Updated Terms & Condition Updated Due To Coronavirus in the United Kingdom.

Move Right will be taking all advice from the government to protect you, the customer and our workers.

We will require all customers to keep the items of which are to be moved and the workplace as clean as
possible due to spread of infection. We will do our utmost to wear protective masks and gloves. Please at
all times only have one person present during time of removal, and of course keep a safe distance at all
times to reduce risk of potential contamination.

We will require the customer to label the items which are to be transported, with a location to be placed
or stored e.g. Bedroom 1, or Kitchen etc..

Please keep your mobile on at all times if we need to contact you for any instructions... e.g. items to
be placed or location to park etc...

When you are certain you will like to schedule and book your removal in our diary, please note all
deposits are non refundable.

Please note If there is a change to the regulations from the government i.e. a lock down or
restrictions and we have to postpone to a later date, we will do our utmost to move your belongings
asap.

With all moves now due to the coronavirus, there may be a possibility of a removal which may take
longer because of certain precautions which we will now have to take to protect you, the customer and
our staff.

TERMS & CONDITIONS

OUR REGULATIONS EXPLAIN THE RIGHTS, DUTIES AND RESPONSIBILITIES OF PARTIES TO THE
AGREEMENT BETWEEN ‘Move Right’.

Terms & Conditions at Move Right.
DEFINITIONS: Our regulations explain the rights, duties and responsibilities of parties to the agreement
between ‘Move Right’ and the customer. The word used as "you" or "your" mean the customer.
The word used as "we", "us" or "our" means Move Right. By confirming and paying a deposit for the
reservation with Move Right you are agreeing to the following terms. These conditions may be changed or
made subject to a prior written agreement between the parties. Attention is drawn to the clauses that
define our liability for loss or damage to goods and property.

OUR VALUATION: Our prices, unless otherwise noted, do not include customs duties, ferries, toll roads,
inspections or any other fees and taxes payable to government bodies. It does not include us, taking
responsibility for your goods. 1.2 We reserve the right to change prices or introduce additional fee, if the
circumstances are applicable, which were not taken into account when preparing our confirmed by us in
writing. In such circumstances, adjusted charges will apply and become payable. These are: 1.2.1
Change in expenses due to the differing stated in the valuation given for REGARDING pickup and
delivery of indicated floor. 1.2.2 Change in expenses due to the differing stated in the valuation given for
the van about the size of the ordered amount of goods carried. 1.2.3 Change in expenses due to the
differing set the valuation given for the number of additional helpers. 1.2.4 Change in expenses due to
the differing set the valuation given for the amount ordered hours. 1.2.1 Change in expenses due to the
differing set the valuation given for the distance between moving from and moving to address. 1.2.5 The
change in costs that the difficulty or impossibility of delivery by the stairs, elevators, or gates, which are
inadequate for free movement of goods without mechanical equipment or structural change or the
approach road or drive is unsuitable for our vehicles for loading and unloading. 1.2.6 Change in expenses
arising from additional charges such as parking, the mandate for the lack of parking permits in a specified
place or other fees or charges implemented by us on your behalf. 1.2.7 Change in expenses resulting
from delays or events beyond our control which increase or expand the resource or time spent on
completion of agreed work. 1.2.8 Change in expenses due to currency fluctuations or changes in taxation
beyond our control. In such circumstances, adjusted charges will apply and become payable. 1.2.9
Change by customer of incorrect size of vehicle / van, or number of vehicles / vans.

WORK NOT INCLUDED IN THE QUOTATION: 2.1 Unless Agreed to us in writing, we Will not:
2.1.1 Removing or installing furniture's build-in (Unless Stated in Quotation/Booking Confirmation).
2.1.2 Disconnect, reconnect, dismantle or re-install the equipment, fixtures, fittings or equipment.
2.1.3 Take up or lay fitted floor coverings. 2.1.4 Move items from a loft, unless properly lit access
to secure access. 2.1.5 Move or store any items excluded under clause 5.

OUR RESPONSIBILITY: 3.1 Our responsibility is to deliver your goods for you from "moving from
address" to "moving to address" in the same condition as they were in at the time when they were
packed or otherwise made ready for transportation. All goods are insured in The van For up to £10,000.
We are not liable for the first £250.00 per claim. It is the responsibility of the customer to ensure extra
insurance is arranged if required.

Any items/goods packed/packaged by the customer which we ‘Move Right’ transport, these items are not
insured as we can not determine if or when damage occurred, or if adequately protected, and we could
not determine whether they were damaged prior or after delivery. We Move Right will be we
provide etc.. prior to the move.

Goods will be protected only by our insurer, if the Move Right team will prepare for the transport all of the
things described in Transport List by our customer. 3.2 In the event that we have undertaken to pack the
goods, or otherwise make them ready for transportation. It is our responsibility to deliver them to you
undamaged. By "undamaged" we mean in the same condition as they were immediately prior to being
packed/made ready for transportation. 3.3 If we fail to discharge the responsibilities identified in clause 4.1
and 4.2, we will, subject to the provisions of clauses 7, 8, and 10, be liable under this agreement to
compensate you for such failure. 3.4 We will not be liable to compensate you where clause 2.2, 3.2, and
5.2, apply unless loss or damage occurred as a result of negligence or breach of contract on our part. 3.5
If you do not provide us with a declaration of value of your goods, or if you do not require us to accept
standard liability pursuant to clause 8.1 we will not be liable to you for failure to discharge the
responsibilities identified in clause 4.1 and 4.2, unless that failure was caused by negligence or breach of
contract on our part. 3.6 The amount of our liability under this clause shall be determined in accordance.

YOUR RESPONSIBILITY: 4.1 It is your responsibility to: 4.1.1 Declare to us in writing of the value of
goods transported. If it is determined that the value of goods transported is lower than declared, you
agree that our liability will be reduced. All goods in transit cover up to £ 10,000 4.1.2 Values such as
jewelry, valuables, and money should be when moving always with you and under your control. We take
no responsibility for loss of cash, jewelry, or valuables. 4.1.3 Get the documents, permits, authorizations
that allow us to make a move. 4.1.4 Inform us if there are any height, weight or length restrictions for
vehicles to access both properties. 4.1.5 Be present always or Represented During the collection and
delivery. Check all items and conditions. We (Move Right) will wait whilst items are checked for condition,
which is still chargeable under hourly rate. Once items have been checked and payment or items are
signed for we will not be held liable for items which are not in our possession, and we (Move Right could
not determine when damage could have occurred. 4.1.6 Take all reasonable steps to ensure code That
nothing That Should be removed is left behind and nothing is taken away by mistake. 4.1.7 Ensure proper
protection of property left unattended in rooms where people such as (but not limited to) tenants or
workmen are, or will be present. 4.1.8 Prepare adequately and secure all equipment or electronic
equipment. 4.1.9 Make sure the fridges are defrosted and empty before shipping. We are not responsible
for the content. 4.1.10 Make sure the delivery address given is correct. 4.2 Ensure that during transport if
you do not ride with a driver you have your phone switched on and you are in contact with the driver. 4.2.1
Other than because of our negligence or breach of contract, we will not be held liable for any loss or
damage, costs or additional charges that may result from failure to discharge these responsibilities. 4.2.2
Customer is responsible for vehicle(s) booked or ordered. We Move Right only advise, but can not
determine the size and number of vehicle(s) required. If an incorrect size or number of vehicle(s) are
requested or booked by customer, we Move Right are not held liable for any charges. If the customer
requires extra vehicles due to this, we Move Right may increase our standard rate due to short notice.
Move Right may in some instances may not be able to provide extra vehicle(s) at such short notice.

GOODS WHICH CANNOT BE TRANSPORTED:
5.1 Unless previously agreed in writing by the director or other authorized representative of the company,
the following items cannot be declared for transport under any circumstances. Items listed in paragraph
5.1.1 below may present risks to health and safety and fire. Products listed in section 5.1.2 to 5.1.6 below
carry other risks and should make their own arrangements for transport. 5.1.1 Prohibited or stolen goods,
drugs, pornographic material, potentially dangerous, damaging or explosive items including gas bottles,
aerosols, paints, firearms and ammunition. 5.1.2 Jewelry, watches, trinkets, precious stones or metals,
money, deeds, securities, stamps, coins or goods or collections of any similar kind. 5.1.3 Plants or goods
likely to encourage vermin or other pests or cause infestation or contamination. 5.1.4 perishable products
and / or services that require a controlled environment. 5.1.5 All kinds of animals, birds, reptiles and fish.
5.1.6 Goods which require special licenses ( weapons and ammunition ). 5,2. Goods listed above may
not be transported by us. ‘Move Right’ Not accept any liability in connection with the transport of these
goods if they are not declared or communicated to transport without our consent or to inform us. It is your
responsibility to make sure to delete the goods listed above in section 5.1.2 to 5.1.6

OWNERSHIP OF GOODS: 6.1 By entering into this Agreement, it shall ensure that: 6.1.1 The goods to
be transported belong to you, or person (s) you represent and have obtained permission for their
transport and interests. 6.1.2 If you transport goods in behalf of someone else's it also ensures us that
you have read the terms of the contract and the people who represent familiar with the terms of our
contract and have been made aware of these conditions. We (Move Right) we wait whilst items are
checked for condition, which is still chargeable under hourly rate. Once items have been checked and
payment is recieved we will not be held liable for items which are not in our possession, and we (Move
Right could not determine when damage could have occurred. 6.1.3 You will pay us for any claim for
damages and / or costs brought against us if either warranty 6.1.1 or 6.1.2 is not true.

PAYMENT: 7.1 Unless otherwise agreed by us in writing: 7.1.1 Payment is due on or before starting work.
7.1.2 You cannot deny any part of the agreed price. 7.1.3 If you choose "payment in cash on the day to
the driver" than you have to pay the full amount before unloading the goods to your property. Then we will
unload your goods. 7.1.4 If you refuse payment for the service then we reserve the right to commandeer
your goods until the settlement payment. At this time, your goods will be stored in the storage for 28 days.
Customers cover the cost of storage. Costs for storage are not subject to our valuation and not subject to
any discussion. The bill for storage will be presented by selected by us store company. The cost of
transport and unloading to the selected storage will be added to final bill and not subject to any
discussion. 7.1.5 If you do not collect your goods from the storage within 28 days we may have no other
option to dispose of all items, and all items that are disposed of will be charged to you. And all money
which is due has to be paid within 28 days.

DAMAGE TO PREMISES OR OTHER PROPERTY THAN GOODS:
8.1 Since the contractors are often present at the time of collection or delivery our liability for loss or
damage is limited as follows: 8.1.1 If the result in the loss or damage premises or property other than
goods for removal as a result of our negligence or breach of contract, our liability shall be limited to
damages only the surface or area only. 8.1.2 If the damage due to transport of goods under your
express instruction, against our advice and where to move the goods in the recommended manner
could result in damage, we will not take responsibility.

EXCLUSIONS OF LIABILITY: 9.1 In view of the limited liability shall not be liable for any loss or damage
to their goods as a result of fire or explosion howsoever that fire or explosion was caused, unless it was
negligence or breach of contract. 9.2 in respect of standard liability and limited liability, other than as a
result of our negligence or breach of contract will not be held liable for any loss, damage or failure to the
following items: 9.2.1 bonds, securities, stamps of all kinds, manuscripts and other documents
electronically held data records, and mobile phones. 9.2.2 Plants or goods likely to encourage vermin or
other pests or cause infestation or contamination. 9.2.3 perishable products and / or services that require
a controlled environment. 9.2.4 Furs exceeding £ 100 in value, jewelry, watches, precious stones and
metals, money, coins, deeds. 9.2.5 Any animals, birds and fish. 9.3 in respect of standard liability and
limited liability, other than as a result of our negligence or breach of contract will not be held liable for any
loss, damage or failure to produce the goods if caused by any of the following circumstances: 9.3.1 by
war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism,
rebellion and / or military coup, act of God, strikes or other such events outside our control. 9.3.2 Loss or
damage due to radiation or radioactive contamination. 9.3.3 Loss or damage resulting from chemical,
biological, biochemical, electromagnetic weapons and cyber attack. 9.3.4 indirect or consequential loss of
any kind or description. 9.3.5 The normal wear and tear, natural or gradual deterioration, leakage or
evaporation or from perishable or unstable. This includes goods left within furniture or appliances. 9.3.6
by pests, moth, insects and similar infestation, damp, mildew or rust. 9.3.7 For cleaning, repair or
restoration, unless arranged for work to be carried. 9.3.8 to change the weather and climate. 9.3.9 In the
event of any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other
container not both packed and unpacked by us. 9.3.10 Loss of or damage to China, glassware and fragile
items unless they have been both professionally packed and unpacked by us or our subcontractors. In
the event of an accident involving the owner packed container where damage would have occurred
regardless of the quality packaging, our liability is limited to £ 100 or its actual value, whichever is less.
9.3.11 For electrical or mechanical derangement to any appliance, instrument, clock, computer or other
equipment unless there is evidence relating to external damage. 9.03.12 loss or damage to vehicles
caused by scratching and marring unless entered to receive from us a preliminary report of the collection.
9.3.13 loss or damage to the vehicle while it is driven or to be driven under its own power other than for
the purpose of loading or unloading of transportation or transporting container. Loss or damage sustained
by accessories and moving parts, unless lost with the vehicle.
9.3.14 In case of any goods which are pre-existing defect or are inherently defective. 9.4 No employee of
ours shall be separately responsible for any loss, damage, miss-delivery, errors or omissions resulting
from the provisions of this Agreement. 9.5 Our liability will cease after delivery after delivery. We (Move
Right) we will wait whilst items are checked for condition, which is still chargeable under hourly rate.
Once items have been checked and payment or items are signed for we will not be held liable for items
which are not in our possession, and we (Move Right could not determine when damage could have
occurred. (see section 11.2) We shall not be liable for: 9.6 loss or damage caused where Goods have
been packed or unpacked by You or others. If We are negligent or in breach of contract or otherwise
responsible for causing loss or damage to Your premises We will pay You either; A the cost of repairing
the damaged area to a maximum limit of £75; or B up to a maximum of £75 on each premises.

DEADLINE CLAIMS: 10.1 In the case of goods that we supply, please notify us in writing of any visible
loss, damage or failure to produce any goods at the time of delivery. 10.2 Please note after finishing
work and workers left than we do not take any responsibilities for any damages. You need to report if
any damages to our team before they leave.

DELAYS IN TRANSIT: 11.1 Other than by reason of our negligence or breach of contract, shall not be
liable for delays in transport. 11.2 We will do our best to arrive within the time scale stated, however
arrival times are estimated. Delays to pick-up/delivery times are sometimes unavoidable (due to traffic
accidents, weather etc.).We do not accept any responsibility for any customer losses due to unforeseen
or out of our control delivery/pick-up delays. We (Move Right) we wait whilst items are checked for
condition, which is still chargeable under hourly rate. Once items have been checked and payment or
items are signed for we will not be held liable for items which are not in our possession, and we (Moove
Right could not determine when damage could have occurred.

OUR RIGHT TO SUBCONTRACT WORK: 12.1 We reserve
the right to subcontract part or all of the work. 12.2 If a
sub-contract, these conditions still apply.

POSTPONEMENT OR CANCELLATION: If you postpone or cancel after you have paid your
deposit we reserve the right to keep the deposit. If any cancellations after payment of
deposit is paid and you decide to cancel or reschedule to a time and day we are not available
we reserve the right to charge for the deposit paid to us. We (Move Right) will do our utmost
power to provide which you have booked, although if for unforeseen circumstances which are
out of our control, we will not be held liable and we reserve the right to cancel or change
dates and times of all bookings.

INSURANCE: All goods are insured in The van up to £10,000. Insurance applies only if you provide an inventory list
with all your items including the value that you wish to be insured. We are not liable for the first £250.00
per claim. It is the responsibility of the customer to ensure extra insurance is arranged if required. High
value items such as: art work and paintings, high value multimedia equipment, televisions, sound
equipment. We can arrange a full packing service prior to the move date if you requested. If a customer
does not list goods on inventory list or inform of high value items they will not be insured on the move.
We will at customers request transport items, but it is always at customer's discretion to inform us of
items of which will need to be insured or what is suitable for transit if not on the inventory list. All
customers can arrange other means of insurance for those goods, by other means. for the move
Goods will be protected only by our insurer of items you have informed via writing/email, and if ’we’ Move
Right team will prepare for the transport all of the things described in the Inventory list by our customer.

STAFF ABUSE: Verbal or threatening behavior will not be tolerated. If the driver is forced to leave the job
because of abuse from the customer verbally or otherwise, the customer will still be liable to pay in full all
of the amount due up to the point of the removal being stopped or termination of job. The relevant United
Kingdom law shall govern these terms and conditions, and by agreeing to be bound by them the customer
agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.

PARKING: Providing parking for us (Move Right) is the responsibility of the customer, if there are
restrictions e.g.: yellow lines, red routes, residents only etc. you must provide a permit from the local
council if this is not possible, please be honest and say where the closest legal parking is available e.g.:
50 yards, 100 yards etc... this may cost a little more but it is much better for you if we know in advance, if
parking is legal please reserve a space for the van outside before it arrives or call the local council and get
a suspension or permit where necessary) if there is no parking pre -arranged any parking fines received
will be the responsibility of the customer and must be paid by the customer on completion of the job, if
customer disputes or refuses to pay at anytime for the fine we (Move Right) have received, we will and
have the right to withhold items, this may be used to be auctioned to compensate if fine is not paid. We
(Move Right) will not park illegally and the driver may have to either wait for parking which
will count as if first hour charge and possible consecutive hours apply, or leave if legal parking is not
provided and all deposits will not be refunded.

CONGESTION & TOLL CHARGES: There will be an extra charge of £24.00 when passing through the
London Congestion Charge Zone (DAILY CONGESTION CHARGE & ULEZ CHARGE), other congestion
charge zones, tolls or ferry charges will be charged accordingly. (Unless otherwise stated). We will send
receipt copies of all charges of tolls and congestion after the customer has paid charges to us (Move
Right).