Terms & Conditions
🚚 Move Right Movers (Moove Right)
📞 Phone: 07746 00 33 53
📧 Email: mooveright@gmail.com
🌐 Website: moooveright.com
---
📘 Terms & Conditions
---
🧾 1. Definitions
- You / Your — the customer
- We / Us / Our — Move Right Movers (Moove Right)
- Goods — items being moved
- Agreement — the contract formed when the deposit is paid
Whoever pays the deposit is confirming that they have read, understood, and accepted all Terms & Conditions on behalf of the booking. The person paying the deposit is fully responsible for ensuring the Terms & Conditions are checked, agreed to, and complied with. By paying the deposit, that person accepts full liability for all Terms & Conditions, regardless of who is present on the day of the move.
By booking with Move Right Movers, you agree to these Terms & Conditions.
---
💳 2. First‑Hour Booking Deposit (Non‑Refundable)
A non‑refundable booking deposit equal to the first hour is required at booking.
e.g The first hour rate: £80.00
This deposit is non‑refundable under all circumstances, including cancellation or rescheduling.
---
⏱️ 3. Hourly Rate & Billing Structure
After the first hour:
- Hourly rate: e.g. £ 80.00
- Billed in full hourly increments
Examples:
- 1h 05m → 2 hours billed
- 2h 40m → 3 hours billed
- 3h 01m → 4 hours billed
---
👷♂️ 4. Number of Movers Included
This booking includes:
men + LWB Luton van
---
🔧 5. Chargeable Time Includes
Chargeable time begins on arrival and ends when the job is completed.
It includes:
- Loading & unloading
- Travel between addresses
- Waiting for keys, access, paperwork
- Delays caused by the customer or third parties
- Dismantling & reassembly
- Packing/wrapping
- Stairs, long walks, difficult access
- Any additional labour requested
---
💰 6. Payment Before Unloading (Mandatory)
Payment of the remaining balance is required before unloading begins.
If the job continues after payment, the clock continues to run at:
£ per hour (full hourly increments)
---
🧍♂️ 7. Customer Responsibilities
You must:
- Ensure goods are ready for transport
- Pack items safely
- Provide correct addresses
- Ensure delivery address is correct
- Arrange legal parking or permits
- Keep your phone on
- Be present or represented
- Label items clearly (e.g., Bedroom 1, Kitchen)
- Declare high‑value items
- Declare the value of goods if insurance is required
- Inform us of access restrictions (height, width, weight limits)
- Ensure nothing is left behind
- Ensure fridges/freezers are emptied and defrosted
- Ensure valuables (cash, jewellery, watches) remain with you
- Ensure proper protection of property where other people may be present
🧼 Flooring Protection Requirement
You are responsible for pre‑arranging suitable protection for all flooring at both the collection and delivery addresses.
This includes covering carpets, tiles, laminate, hardwood, vinyl, or any other floor surfaces.
We are not liable for floor damage where adequate protection has not been arranged.
🅿️ Parking Requirement
You must pre‑arrange adequate parking for a LWB Luton van at both addresses.
Parking must be:
- as close as safely possible
- without crossing roads
- without long walking distances
- without unsafe manoeuvring
If parking is not arranged:
- waiting time is chargeable
- delays are chargeable
- unloading may be refused until safe parking is secured
We wait while you check items — this time is chargeable.
---
🚫 8. Goods We Cannot Transport
Unless agreed in writing:
- Illegal items
- Gas bottles, aerosols, flammables
- Firearms or ammunition
- Cash, jewellery, precious metals
- Plants, animals, perishables
- Items requiring special licences
Undeclared prohibited items = no liability.
---
🛡️ 9. Insurance & Liability
Goods in transit insured up to £10,000.
- First £250 of any claim is not covered
- Only items on your written inventory are insured
- All multimedia equipment and televisions (LCD/LED) are NOT insured
- Customer‑packed items are not insured
- High‑value items must be declared
- Electrical/mechanical failure not covered unless caused by external damage
We are not liable for:
- Wear and tear
- Pre‑existing damage
- Poor access damage
- Weather‑related damage
- Damage discovered after we leave
---
🏚️ 10. Damage to Property
If we cause damage due to negligence:
- Liability limited to repairing the affected area
- Maximum liability per property: £75
If you instruct us to move an item against our advice, we accept no liability.
---
🅿️ 11. Parking, Fines & Access
Parking is the customer’s responsibility.
If no legal parking is arranged:
- Waiting time is chargeable
- We may refuse to unload
- Any fines must be paid before unloading
- We may withhold goods until fines are paid
We do not park illegally.
---
💷 12. Congestion, Tolls & ULEZ
Customer pays all:
- Congestion charges
- ULEZ
- Tolls
- Ferries
Receipts provided upon request.
---
⏳ 13. Delays & Arrival Windows
Arrival times are estimates.
We are not liable for delays caused by:
- Traffic
- Weather
- Accidents
- Third parties
- Events outside our control
---
🔄 14. Subcontracting
We may subcontract part or all of the work.
All terms still apply.
---
📦 15. Storage & Non‑Payment
If you refuse to pay:
- Goods may be retained under the Torts (Interference with Goods) Act 1977
- Goods may be stored for 28 days
- Storage costs are payable by you
- Goods may be disposed of after 28 days
Payment & Our Right to Hold Goods
The remaining full balance is due [e.g., Upon request during the move or on completion of] the move. If you do not pay the balance in full, we have a legal right (a "Lien") to withhold your goods and/or place them into storage until the debt is cleared.
You will be responsible for any additional storage fees and redelivery costs incurred as a result of non-payment. If the debt remains unpaid after [e.g., 30 days], we reserve the right to sell the goods to recover the outstanding balance as permitted under the Torts (Interference with Goods) Act 1977
---
⚠️ 16. Staff Abuse
Verbal or physical abuse will not be tolerated.
If the team must leave due to abuse:
- Job is terminated
- All time up to that point is payable
---
❌ 17. Cancellation & Rescheduling
- First‑hour deposit is non‑refundable
- If you cancel, deposit is retained
- If you reschedule, deposit is retained
- New deposit may be required
---
✍️ 18. Customer Signature
I confirm that I understand and agree to Move Right Movers’ Terms & Conditions (Moove Right).